Below is what EGR require for processing warranty claims. Without the information this will hold up the claim and prevent EGR from servicing the customer's needs in a timely fashion.
Critical Information Required 1. Serial Number / Batch Number (Required for pre-fitment claims) 2. Proof of purchase (Purchase Order Number or Invoice Number) 3. Please provide a video of what the fault is.
You might ask "Why does EGR want a video?". Well by supplying this video, it will allow EGR to see what is going on with the EGR Soft Tonneau. From there we can key the details into our diagnostic tool to provide you with a solution.
